Contact Us

For Blackheath Chamber Music Festival and Mountain Productions general enquiries, please fill out the enquiry form.

For specific enquiries regarding ticketing, media and marketing, please contact the BCMF Team: hello@mountainproductions.com.au

Frequently Asked Questions

Ticketing

A black and white photo of a group of people standing outside the Phillips Hall at night. Some are wearing jackets and hats, and they are gathered near a tree and a railing. The Memorial Hall sign is visible on the building.

  • We use a third party booking site called Humanitix.

    Humanitix is a not-for-profit organisation that uses the booking fees charged on tickets to fund a range of children’s charities and education programs. For more information on Humanitix click here.

  • There is a 2.5% + AU$0.50 booking fee added to each ticket for our events booked through Humanitix. All profits from booking fees via Humanitix go to children’s charities.

  • Links for booking tickets will be available via our website once released. Important release dates are advertised via our website, socials and subscriber newsletter.

    Bookings for GOLD PASS tickets will be available to purchase in November.

  • Once booked, you will receive an order confirmation from Humanitix to the email account used to purchase your tickets. This email will provide you with your order details, a QR code and the option to view or download your tickets.

  • The doors to Phillips Hall will open 30 minutes before each concert, we recommend arriving early to allow time for ticket scanning and seating.

    If you are late you won’t be admitted until there is a suitable pause during the concert, and you may be seated at the back.

    For the Blackheath Chamber Music Festival GOLD PASS holders, we open the doors to the 1st concert slightly early to allow time to collect your Full-Festival GOLD PASS and lanyard.

  • There is no need to print out your tickets.

    If you are using your phone to access the tickets emailed to you upon purchase, our ticket staff at the door will be able to scan the QR codes from your screen.

    Please have tickets / QR codes with you and ready for scanning to allow us to seat you as quickly and smoothly as possible.

  • We ask that you choose carefully when booking as we do not offer refunds for our events.

    If an event is cancelled by BCMF, then you will be refunded.

  • Yes! As long as you give your friend the ticket or send them the email with the tickets attached, they will be able to use your ticket/s.

Getting here

A map showing the layout of Blackheath Gardens and Community Centre, with an entry to Phillips Hall. The map includes Blackheath Train Station, Gardiner Crescent, and the Great Western Highway, with trees and greenery surrounding the area.

  • Phillips Hall is located in Blackheath Gardens, next to the Blackheath Neighbourhood Community Centre, 41 Gardiners Crescent in Blackheath NSW.

  • The entry into Phillips Hall is located on the Blackheath Gardens side of the building. From Gardiners Crescent, we recommend walking up to the Great Western Highway, turning right at the corner, and a concrete path into the Gardens will be a short distance to your right. Follow the path to the 2nd ramp visible on your right, and you will see the entry into Phillips Hall.

  • The hall does not have a carpark, but metered street parking is available in the back streets off the Great Western Highway. We recommend a flashlight for evening concerts, as the streets can be quite dark.

  • Located on the corner of Gardiners Crescent and the Great Western HWY, our location is easy to reach by car.

    IMPORTANT NOTE: The roads can get quite busy, especially on weekends with people visiting the Blue Mountains, so we suggest allowing extra travel time and aiming to get to Blackheath earlier than your concert time.

    If you are travelling by train, the Blackheath train Station is a short 3 minute walk from the station exit (Great Western HWY side).

    Click here to view our location on Google Maps.

  • Yes, the entry into Phillips Hall is ramped and accessible by wheelchair.

    If you have other questions relating to accessibility or other requirements when booking a ticket, please reach out to the team: hello@mountainproductions.com.au